TERMS AND CONDITIONS
PROTECTION OF PERSONAL DATA
Protection of personal data By Time2Give SPRL , Manager of Gavox Watches (www.gavox.com)
In order to guarantee the best possible service to the customers and to ensure the management of the customer relationship,
Time2Give SPRL collects personal information
such as surname, first name, postal address, e-mail address and date of birth.
This information is strictly confidential and are intended only for Time2give SPRL and the craftsmen concerned.
Personal data collected customers can be subject to statistical and computer processing, the main objectives of
which are to facilitate the ordering process and, subject to the prior consent of the Clients,
to provide them with information on the watches of Time2give SPRL, to send them information and commercial offers.
The collected data are intended for the internal services of Time2give SPRL. The collection and processing of the
personal data of the Clients are carried out under the responsibility of Time2give SPRL.
The processing of personal data collected on the Platform makes the subject of a declaration to the Commission
for the Protection of Privacy. Personal data that Time2Give SPRL will be used by Time2Give for marketing and
internal statistics. Time2give SPRL will ensure that legal warranties related to the protection of your rights are given.
In accordance with the terms and conditions of the payment service providers who offer their services on our platform,
the personal data they collect can be transferred outside of the European Union. After the closure of your account,
your personal data are kept for a maximum of one year.
In accordance with the law of 8 December 1992 on the protection of personal data, the customer has right of
access, rectification and opposition to personal data in writing, by post and proof of identity. to info@time2give.be.
In order to allow our Platform to recognize you, we use cookies which, by default, have a 24h life.
The cookies we use do not follow you on third party sites.
WARRANTY
WHAT IS COVERED?
TIMEPIECES – The Limited Warranty covers defects in material and workmanship for the duration indicated on the Certificate,
starting from the date of release from the workshop. During the warranty period, the watch case construction,
the movement (excluding the Date Display), the hands, dial, bracelet links and buckle are the only components covered by the terms,
within the limits specified by ISO 764, 1413 and 2281 standards.
BRACELET – The GAVOX Limited Warranty covers defects in material and workmanship for the duration described above,
starting from the date of delivery. During the warranty period, the links and buckle are the only components covered by the terms.
WHAT IS NOT COVERED?
The Limited Warranty does not cover crystal, crown, Inline Lever Escapement,
Chronograph Mechanical Command and Date Display; beyond the limit specified by ISO 1413.
Neither does the Limited Warranty cover improper setting of a spring bar by the user.
After changing a strap oneself, the user should always make sure that it is firmly held in place before wearing the watch.
The Limited warranty is voided in case of:
Modifications Repair, open-case inspection,
tweak or modification by an unauthorized party with parts not specifically recommended by GAVOX.
Damage not attributed to a defect in material and workmanship.
Any damage to parts including bracelet material, crystals, spring bars and finish, intentional or accidental misuse or abuse,
improper handling, negligence or lack of care, excessive wear and tear,
forgetting the watch in a pocket and putting it in the washing machine or tumble drier,
natural disaster or improper exposure to water or solvents use under conditions which
exceed the watch manufacturer’s water resistance as specified by the ISO 2881 standard.
Basically, any exposure to abrasive, caustic or slippery materials,
oil or solvents, heat, and high fluid pressure or high-stress shocks.
AFTER-SALES SERVICE
In the unlikely event that an article is defective and requires service under the terms of the GAVOX Limited Warranty,
the user should first contact GAVOX at INFO@GAVOX.COM to explain the situation and get information on how to proceed.
It is recommended to return the watch carefully packed and well protected from shocks, using a certified,
insured and traceable shipping solution. The user is responsible for postage charges and any insurance for shipment to the service facility,
and GAVOX shall have no obligation to repair, replace or refund until the user returns the defective product to GAVOX.
WHAT GAVOX WILL DO
Once the article is inspected and a defect is found due to material or workmanship, GAVOX will offer at its discretion, to either:
repair the article
replace it with either a new or like-new article, provided that it has functionality at least equal to that of the product being replaced
refund the article based on the amount initially paid
If the Limited Warranty applies, the repaired or substituted article will be returned at the expense of GAVOX.
If the problem with the watch is not covered by the warranty, or if the warranty has expired, after examination of the article by GAVOX,
the customer will be submitted a repair quotation or a replacement offer for approval.
